Delivery and Installation

Local Curbside Delivery is handled by local Big Sandy Delivery teams. Your items are transported and delivered to the driveway or doorstep at the address provided at time of purchase. Customers are responsible for transferring the merchandise into the home as well as assembling any necessary components.

Nationwide shipping is a curbside service, available for $99 to the continental United States, Eligible item(s) totaling $1499 or greater will ship FREE, however some zones my incur a freight surcharge (please see delivery map). We will notify you of any applicable surcharge prior to shipping. Items are shipped via common freight carrier from Big Sandy Distribution Center. Curbside service includes delivery to the driveway or doorstep to the address provided at time of purchase.

Tracking information will be provided once your order is collected by the freight carrier who will contact you directly to arrange the final delivery date. Before Accepting delivery of your merchandise, please consider the following:

• Item packaging may incur scuffs or scrapes during transit and should be noted on the delivery receipt before accepting delivery.
• If your merchandise appears to have suffered significant damage during transit, do not accept the delivery.
• After signing for and accepting your item as damage free, inspect contents thoroughly for any concealed damage.
• Concealed damages must be reported within 48 hrs of accepting delivery.
• Orders delivered with Big Sandy Superstore's nationwide delivery are NOT eligible for return.

In addition, the following conditions will apply depending on the products purchased. Appliances and Electronics are subject to the following:

Appliances and Electronics must be inspected at the time of delivery. All appliances and electronics purchases are subject to the manufacturer's warranty once delivery of damage free merchandise has been accepted. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Any physical damage to the carton or item packaging must be notated on the delivery ticket before signing to accept your merchandise. If the item appears to have suffered physical damage while in transit, please refuse the delivery. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.

If a residential appliance or HDTV is installed in a commercial location, the warranty is voided. If the unit is transferred outside of the continental United States, the manufacturer warranty is voided. We are not responsible for any installation charges when Big Sandy Superstores or the manufacturer authorize a replacement on a unit. Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts.

Some locations could need special arrangements in order for us to deliver your product. Will our Big Sandy Delivery Team need to make any special arrangements to get to your home? Examples include crossing toll roads, ferries, restricted bridges, gated communities, low or narrow overpasses, unfinished driveways and areas where turnarounds are difficult. If so, please let us know as soon as possible to prevent delays in getting your delivery completed.

At Big Sandy Superstore we strive for a perfect delivery each and every time but unfortunately when handling large, bulky products a mishap can occur. If we deliver your product "damaged" we have 3 options to help remedy this situation:

• For minor or "hidden damages, we can offer a solution to keep the product as is. (Have your driver call delivery office).
• If you would like to keep the product in home, we have factory-trained technicians who are able to re-manufacture your item back to, or greater than, manufacturer specifications.* (You can text 740-259-3123 with invoice # and issue to help expedite service).

You can refuse the damaged item and we will work to get a new delivery set up for you as soon as possible. Unfortunately, due to liability purposes, we are not allowed to leave damaged items in the home for exchange at a later date. (Have your driver call delivery office to reschedule delivery.)

*On appliances with front damage, we can order new doors so you can have the convenience of keeping in home and waiting for a new door (please allow up to 6-8 weeks for new door)

For your convenience you may pick up your purchased product(s) at our primary distribution center in Franklin Furnace, OH or at one our store locations. Items will remain in factory packaging and may require some assembly. We will help load products to your vehicle, but we are not responsible for any damage to your vehicle or to the merchandise transported. Store locations are limited on space and therefore, merchandise not picked up on the scheduled date may be transferred back to the distribution center. If you're unable to pick up on the scheduled date please notify us to make future arrangements. Pick-up hours from our distribution center are 10am-8pm Monday through Friday and 10am-5pm on Saturday. Sunday pickup is not available at our distribution center. Pick-up hours at the store locations vary and should be verified per location. In the event pick-up merchandise is approved for return or exchange you are responsible for returning the merchandise to Big Sandy Superstore. You may also choose to purchase return delivery through Big Sandy Superstore, at the current delivery rate.

Big Sandy Delivery Teams will haul away "Like for Like" qualifying item (Mattresses/Appliance) for $40. If additional items require haul-away, they will incur a $40 charge per item. To protect the health and safety of our associates, we must refuse removal of heavily soiled or stained mattresses and any appliance not fit to be put on our trucks. Big Sandy delivery teams are unable to haul away any furniture. If the Haul Off has not been requested prior to the day of delivery, we are unable to accommodate the haul off request.

A receipt and return authorization is required for all returns, exchanges, and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Refunds, exchanges, and re-selections are issued once the item is received and inspected.

• A one-time reselection, of equal or greater value, or return is allowed within 3 days of receipt of merchandise. Your reselection must occur within 7 days after contacting your local Big Sandy Superstore.
• Delivery is a service and the original delivery fee is non-refundable. A new delivery fee will be applied to all reselections, service exchanges and returns.
• All return merchandise will be charged a 10% restocking fee which will be subtracted from the refund amount. (The restocking fee is waived for all reselections.)
• Custom order items are not available for reselection or return.
• Orders delivered using Big Sandy Superstore's nationwide delivery are NOT eligible for return.

Big Sandy Superstore "Sleep Solutions" offers a 120 Night Comfort Trial on qualifying premium, ultra-premium, and luxury bedding with the purchase of an approved mattress protector.

If you elect to take advantage of our Sleep Solutions 120 Night Comfort Trial, we request you sleep on your new mattress a minimum of 30 nights to allow your new sleep system to adjust and conform to your body.

If, after 30 days, you are still not comfortable on your new sleep system, we will gladly allow you a one-time re-selection of a new sleep system of equal or greater value up to 120 nights.

Your one-time re-selection will incur a small $89.99 re-delivery fee.

Foundations, pillows, sheets, mattress protectors, and power bases are excluded from the 120 night comfort guarantee and, due to their personal nature, are non-returnable.

California king and split king size mattresses are considered special order product and are excluded from the 120 night comfort guarantee and, due to their custom nature, are non-returnable.

Local* delivery purchases may cancel and receive refund (less special order merchandise deposit or other applicable fees) if canceled with original purchase location, no later than 48 hours prior to your scheduled delivery date. Credit Card or Big Sandy Financing purchases will be credited back to the original account. Cash or Check purchases will receive a physical check mailed to the address on your account within 10 business days of cancellation.

*Local deliveries fall within a 50 mile radius of Big Sandy Superstore locations